Effective presentation

=== Hints for making your presentation effective=== You often fail to use some presentation techniques, which you can find in the book "Presenting in English", so I offer you some concise recommendations.

''' WHAT MAKES YOUR PRESENTATION EFFECTIVE? '''

 Structuring your presentation                                                              Greeting  

                                                     Introduce yourself  

Outline your talk
                                                          Present main p art divided into 

                                                                   Point 1 

                                                                   Point 2 

                                                               Point 3 

                                               Summarise main points

                                                        Conclude talk

                                                      Invite questions

 The introduction 

''' Remember ......... '''

 .... first impressions count.

So ''' ............... '''

<p class="MsoNormal" style="margin-left:3.85pt;line-height:150%;tab-stops:dotted 83.05pt; background:white"> .......................... let the audience see your best qualities.

<p class="MsoNormal" style="margin-left:3.85pt;line-height:150%;mso-outline-level: 1;tab-stops:dotted 108.7pt;background:white"> In particular ................

<p class="MsoNormal" style="margin-left:3.35pt;line-height:150%;tab-stops:dotted 85.7pt 153.85pt; background:white"> ........................... try to be ..........

<p class="MsoNormal" style="margin-left:3.1pt;line-height:150%;tab-stops:16.8pt; background:white"> •    Organised - make your plan "transparent"

<p class="MsoNormal" style="margin-left:2.65pt;line-height:150%;tab-stops:20.15pt; background:white"> •      Human - make some reference to the immediate situation (beware "jokes") and relax

<p class="MsoNormal" style="margin-left:2.4pt;text-indent:0cm;line-height:150%; mso-list:l0 level1 lfo1;tab-stops:16.55pt;background:white"> •          Fluent - learn this part perfectly

<p class="MsoNormal" style="margin-left:2.4pt;text-indent:0cm;line-height:150%; mso-list:l0 level1 lfo1;tab-stops:16.55pt;background:white"> •          Brief - the audience have come for the information

<p class="MsoNormal" style="margin-left:2.15pt;line-height:31.2pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> Key Phrases: 

<p class="MsoNormal" style="margin-left:.25pt;line-height:15.35pt;mso-line-height-rule: exactly;mso-outline-level:1;tab-stops:12.95pt dotted 91.2pt;background:white"> 1. I'd like to ...........

<p class="MsoNormal" style="margin-left:15.1pt;line-height:15.35pt;mso-line-height-rule: exactly;tab-stops:dotted 58.55pt 266.9pt;background:white"> .............. say a few words to you today about .............

<p class="MsoNormal" style="margin-left:14.9pt;line-height:15.35pt;mso-line-height-rule: exactly;tab-stops:dotted 61.9pt 209.3pt;background:white"> ............... talk to you today about .............

<p class="MsoNormal" style="margin-left:14.9pt;line-height:15.35pt;mso-line-height-rule: exactly;tab-stops:dotted 61.7pt 305.75pt;background:white"> ............... explain to you today the main features of ....................

<p class="MsoNormal" style="margin-left:14.65pt;line-height:15.35pt;mso-line-height-rule: exactly;tab-stops:dotted 61.7pt 212.65pt;background:white"> ............... describe the operation of ............

<p class="MsoNormal" style="margin-top:15.35pt;margin-right:0cm;margin-bottom: 0cm;margin-left:.25pt;margin-bottom:.0001pt;line-height:15.6pt;mso-line-height-rule: exactly;mso-outline-level:1;tab-stops:12.95pt;background:white"> 2. I shall take only about 15 minutes of your time.

<p class="MsoNormal" style="margin-top:.25pt;margin-right:216.0pt;margin-bottom: 0cm;margin-left:13.7pt;margin-bottom:.0001pt;line-height:15.6pt;mso-line-height-rule: exactly;background:white"> I aim to talk to you for only about 15 minutes. This will take about half an hour.

<p class="MsoNormal" style="margin-top:15.35pt;margin-right:0cm;margin-bottom: 0cm;margin-left:.25pt;margin-bottom:.0001pt;line-height:15.6pt;mso-line-height-rule: exactly;mso-outline-level:1;tab-stops:12.95pt dotted 152.4pt;background:white"> 3. To illustrate my talk ................

<p class="MsoNormal" style="margin-left:17.3pt;line-height:15.6pt;mso-line-height-rule: exactly;mso-outline-level:1;tab-stops:dotted 67.45pt;background:white"> ................ I'll be using some OHP transparencies.

<p class="MsoNormal" style="margin-left:17.05pt;line-height:15.6pt;mso-line-height-rule: exactly;mso-outline-level:1;tab-stops:dotted 67.45pt;background:white"> ................ I've brought along a few slides.

<p class="MsoNormal" style="margin-left:16.8pt;line-height:15.6pt;mso-line-height-rule: exactly;mso-outline-level:1;tab-stops:dotted 67.45pt;background:white"> ................ I intend to show you some diagrams.

<p class="MsoNormal" style="margin-top:14.9pt;margin-right:0cm;margin-bottom: 0cm;margin-left:.25pt;margin-bottom:.0001pt;line-height:15.85pt;mso-line-height-rule: exactly;mso-outline-level:1;tab-stops:12.95pt;background:white"> 4. I've divided my talk into 5 main parts.

<p class="MsoNormal" style="margin-left:12.7pt;line-height:15.85pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> The subject can be looked at under 5 main headings.

<p class="MsoNormal" style="margin-left:13.2pt;line-height:15.85pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> During my talk I'll be looking at 5 main areas.

<p class="MsoNormal" style="margin-left:12.7pt;line-height:15.85pt;mso-line-height-rule: exactly;tab-stops:dotted 89.5pt 182.65pt 264.25pt 325.45pt 378.0pt;background: white"> First(ly) ............. second(ly) ............... third(ly) .............. fourth ........... fifth ........... finally

<p class="MsoNormal" style="margin-top:14.4pt;margin-right:0cm;margin-bottom: 0cm;margin-left:.25pt;margin-bottom:.0001pt;line-height:15.6pt;mso-line-height-rule: exactly;mso-outline-level:1;tab-stops:12.95pt dotted 173.05pt;background:white"> 5. If you have any questions ...............

<p class="MsoNormal" style="margin-left:13.2pt;line-height:15.6pt;mso-line-height-rule: exactly;tab-stops:dotted 34.1pt;background:white"> ...... please feel free to interrupt

<p class="MsoNormal" style="margin-left:13.45pt;line-height:15.6pt;mso-line-height-rule: exactly;mso-outline-level:1;tab-stops:dotted 34.3pt;background:white"> ...... I'll be glad to try to answer them at end of my talk

<p class="MsoNormal" style="margin-top:36.95pt;margin-right:0cm;margin-bottom: 0cm;margin-left:4.1pt;margin-bottom:.0001pt;line-height:15.1pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> Link phrases 

<p class="MsoNormal" style="margin-left:2.65pt;line-height:15.1pt;mso-line-height-rule: exactly;background:white"> You have already looked at key phrases you can use to introduce your presentation. Let us now look at ways of showing your audience what point you have reached in the structure of your presentation. These are rather like traffic lights; they tell your audience if you are stopping or starting, turning right or left:

<p class="MsoNormal" style="margin-top:15.85pt;margin-right:0cm;margin-bottom: 0cm;margin-left:2.9pt;margin-bottom:.0001pt;line-height:14.9pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> Starting your first point 

<p class="MsoNormal" style="margin-left:2.65pt;line-height:14.9pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> To start with...

<p class="MsoNormal" style="margin-left:2.65pt;line-height:14.9pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> First of all. then...

<p class="MsoNormal" style="margin-left:2.9pt;line-height:14.9pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> Firstly....

<p class="MsoNormal" style="margin-top:1.9pt;margin-right:0cm;margin-bottom:0cm; margin-left:2.4pt;margin-bottom:.0001pt;mso-outline-level:1;background:white"> Let me begin by saying...

<p class="MsoNormal" style="margin-top:15.6pt;margin-right:0cm;margin-bottom: 0cm;margin-left:2.4pt;margin-bottom:.0001pt;line-height:15.35pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> Finishing a point 

<p class="MsoNormal" style="margin-top:0cm;margin-right:288.0pt;margin-bottom: 0cm;margin-left:1.45pt;margin-bottom:.0001pt;line-height:15.35pt;mso-line-height-rule: exactly;background:white"> Well, that's all I have to say about... So that. then. is... That's all about.... Now we've dealt with ....

<p class="MsoNormal" style="margin-top:15.6pt;margin-right:0cm;margin-bottom: 0cm;margin-left:1.7pt;margin-bottom:.0001pt;line-height:15.35pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> Starting a new point 

<p class="MsoNormal" style="margin-left:1.45pt;line-height:15.35pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> Now let's turn to my next point, which is ...

<p class="MsoNormal" style="margin-left:1.45pt;line-height:15.35pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> Let's move on now to ...

<p class="MsoNormal" style="margin-left:1.2pt;line-height:15.35pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> The next point I'd like to make is ...

<p class="MsoNormal" style="margin-left:.95pt;line-height:15.35pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> Next we come to ...

<p class="MsoNormal" style="margin-left:.95pt;line-height:15.35pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> Turning now to ...

<p class="MsoNormal" style="margin-top:15.6pt;margin-right:0cm;margin-bottom: 0cm;margin-left:1.45pt;margin-bottom:.0001pt;line-height:15.35pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> Leaving the structure 

<p class="MsoNormal" style="margin-top:0cm;margin-right:408.0pt;margin-bottom: 0cm;margin-left:.95pt;margin-bottom:.0001pt;line-height:15.35pt;mso-line-height-rule: exactly;background:white"> Incidentally ... By the way ...

<p class="MsoNormal" style="margin-top:15.6pt;margin-right:0cm;margin-bottom: 0cm;margin-left:.7pt;margin-bottom:.0001pt;line-height:15.6pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> Returning to your structure 

<p class="MsoNormal" style="margin-top:0cm;margin-right:264.0pt;margin-bottom: 0cm;margin-left:.5pt;margin-bottom:.0001pt;line-height:15.6pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> Coming back to the subject of my talk ...

<p class="MsoNormal" style="margin-top:0cm;margin-right:264.0pt;margin-bottom: 0cm;margin-left:.5pt;margin-bottom:.0001pt;line-height:15.6pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white">   To come back to ...

<p class="MsoNormal" style="margin-top:16.8pt;margin-right:0cm;margin-bottom: 0cm;margin-left:.5pt;margin-bottom:.0001pt;mso-outline-level:1;background:white"> Referring back 

<p class="MsoNormal" style="margin-top:0cm;margin-right:264.7pt;margin-bottom: 0cm;margin-left:.5pt;margin-bottom:.0001pt;text-align:justify;line-height:15.6pt; mso-line-height-rule:exactly;mso-outline-level:1;background:white"> As I was saying earlier...

<p class="MsoNormal" style="margin-top:0cm;margin-right:264.7pt;margin-bottom: 0cm;margin-left:.5pt;margin-bottom:.0001pt;text-align:justify;line-height:15.6pt; mso-line-height-rule:exactly;mso-outline-level:1;background:white"> As I mentioned earlier...

<p class="MsoNormal" style="margin-top:0cm;margin-right:264.7pt;margin-bottom: 0cm;margin-left:.5pt;margin-bottom:.0001pt;text-align:justify;line-height:15.6pt; mso-line-height-rule:exactly;mso-outline-level:1;background:white"> If you remember, I said at the beginning ...

<p class="MsoNormal" style="margin-top:15.35pt;margin-right:336.0pt;margin-bottom: 0cm;margin-left:0cm;margin-bottom:.0001pt;line-height:15.35pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> Referring forward 

<p class="MsoNormal" style="margin-right:335.95pt;line-height:15.35pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> As we will see later, ...

<p class="MsoNormal" style="margin-right:335.95pt;line-height:15.35pt;mso-line-height-rule: exactly;background:white"> Later, we'll be looking at... Later, I'd like to look at...

<p class="MsoNormal" style="margin-top:6.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:3.4pt;margin-bottom:.0001pt;line-height:14.9pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white">    Introducing your last point 

<p class="MsoNormal" style="margin-left:2.65pt;line-height:14.9pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> And finally. ...

<p class="MsoNormal" style="margin-left:3.1pt;line-height:14.9pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> Lastly. ...

<p class="MsoNormal" style="margin-left:2.65pt;line-height:14.9pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> That brings me to my last point, which is ...

<p class="MsoNormal" style="margin-top:15.1pt;margin-right:0cm;margin-bottom: 0cm;margin-left:2.65pt;margin-bottom:.0001pt;line-height:15.1pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> Summarising 

<p class="MsoNormal" style="margin-top:0cm;margin-right:224.65pt;margin-bottom: 0cm;margin-left:2.4pt;margin-bottom:.0001pt;line-height:15.1pt;mso-line-height-rule: exactly;background:white"> So now. I'd just like to summarise the main points. In brief, we have looked at... Let me sum up.

<p class="MsoNormal" style="margin-top:16.1pt;margin-right:0cm;margin-bottom: 0cm;margin-left:2.15pt;margin-bottom:.0001pt;mso-outline-level:1;background: white"> Concluding 

<p class="MsoNormal" style="margin-top:.25pt;margin-right:0cm;margin-bottom:0cm; margin-left:2.15pt;margin-bottom:.0001pt;mso-outline-level:1;tab-stops:dotted 94.1pt; background:white"> In conclusion. .........

<p class="MsoNormal" style="margin-top:0cm;margin-right:274.55pt;margin-bottom: 0cm;margin-left:1.45pt;margin-bottom:.0001pt;line-height:15.35pt;mso-line-height-rule: exactly;background:white"> Well, that brings me to the end of my talk ... That's all I have to say for now ...

<p class="MsoNormal" style="margin-top:15.35pt;margin-right:349.45pt;margin-bottom: 0cm;margin-left:1.2pt;margin-bottom:.0001pt;line-height:15.6pt;mso-line-height-rule: exactly;background:white"> Thank you for your attention. Thank you for listening.

<p class="MsoNormal" style="margin-top:15.6pt;margin-right:0cm;margin-bottom: 0cm;margin-left:1.7pt;margin-bottom:.0001pt;line-height:15.35pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> Inviting questions 

<p class="MsoNormal" style="margin-top:0cm;margin-right:124.8pt;margin-bottom: 0cm;margin-left:1.2pt;margin-bottom:.0001pt;line-height:15.35pt;mso-line-height-rule: exactly;background:white"> And now. if you have any questions. I'll be glad to try to answer them. Does anyone have any questions?

<p class="MsoNormal" style="margin-top:0cm;margin-right:124.8pt;margin-bottom: 0cm;margin-left:1.2pt;margin-bottom:.0001pt;line-height:15.35pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> Are there any questions? Any questions0

<p class="MsoNormal" style="margin-top:15.6pt;margin-right:0cm;margin-bottom: 0cm;margin-left:1.2pt;margin-bottom:.0001pt;background:white"> .... Yes. your question, please.

<p class="MsoNormal" style="margin-top:15.6pt;margin-right:0cm;margin-bottom: 0cm;margin-left:.95pt;margin-bottom:.0001pt;line-height:15.35pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> Checking that the questioner is satisfied 

<p class="MsoNormal" style="margin-top:0cm;margin-right:324.5pt;margin-bottom: 0cm;margin-left:.95pt;margin-bottom:.0001pt;line-height:15.35pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> Does that answer your question?

<p class="MsoNormal" style="margin-top:0cm;margin-right:324.5pt;margin-bottom: 0cm;margin-left:.95pt;margin-bottom:.0001pt;line-height:15.35pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> I hope that answers your question.

<p class="MsoNormal" style="margin-top:15.6pt;margin-right:0cm;margin-bottom: 0cm;margin-left:1.45pt;margin-bottom:.0001pt;line-height:15.35pt;mso-line-height-rule: exactly;mso-outline-level:1;background:white"> Inviting further questions 

<p class="MsoNormal" style="margin-top:0cm;margin-right:324.5pt;margin-bottom: 0cm;margin-left:.25pt;margin-bottom:.0001pt;line-height:15.35pt;mso-line-height-rule: exactly;background:white"> Are there any more questions? Any more questions?

<p class="MsoNormal" style="margin-top:15.85pt;margin-right:0cm;margin-bottom: 0cm;margin-left:.7pt;margin-bottom:.0001pt;mso-outline-level:1;background:white"> Ending 

<p class="MsoNormal" style="margin-top:6.0pt;margin-right:0cm;margin-bottom:12.0pt; margin-left:.3pt;mso-outline-level:1;background:white"> If there are no more questions. I'd like to thank you for your attention.

Handling questions
<p class="MsoNormal">'''   These are useful language items. You are not expected to use them all in every presentation you give. You don’t     have to learn them either. What you should do is to check that you can use at least one phrase from each    section. '''

<p class="MsoNormal" style="margin-top:1.0pt;mso-outline-level:1">    Inviting questions 

<p class="MsoNormal" style="margin-top:1.0pt;mso-outline-level:1">    No questions
 * You are welcome to ask questions.
 * No doubt you have many questions, so …
 * If there are any questions, I’ll be glad/pleased/happy to answer them.
 * (Does anyone have) any questions?
 * I have given you an overview of the situation, and I am sure some of you might like more information about some areas, so who would like to begin with the first question?
 * Who would like more detail?
 * I’d like to invite your questions and comments.
 * So, let's throw it open to questions.

<p class="MsoNormal" style="margin-top:1.0pt;mso-outline-level:1">      Welcoming the question 
 * No questions? In that case, I’m glad that I’ve managed to make everything clear. I would just like to repeat that I truly consider that … Thank you for your time.

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:18.0pt;margin-bottom:.0001pt">
 * Good point!
 * Mmmm – good question.
 * That’s a very good question/point.
 * I’m glad you’ve asked that.

<p class="MsoNormal" style="margin-top:1.0pt;mso-outline-level:1">   A member of the audience doesn’t ask a question, but expresses his/her view (which agrees with yours) 


 * Well, thank you for that comment. Next question?
 * Thank you for filling us in on what is happening in this field. Next question?

<p class="MsoNormal" style="margin-top:1.0pt;mso-outline-level:1">   Asking the presenter for clarification (Clarifying questions) 

<p class="MsoNormal" style="margin-top:1.0pt;mso-outline-level:1">     Questions from the audience 
 * When you mentioned…., did you mean to say that…?
 * When you say …, do you mean…?
 * I’m sorry I’m not quite clear about what you meant by... Could you explain it/that again?
 * You said … Does/Doesn’t that mean ….?
 * Could you explain what you mean, please?
 * What do you mean exactly be saying that…?
 * I’m not clear from what you said if/whether you support the idea or not.
 * Is it fair to say that …?

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:18.0pt;margin-bottom:.0001pt">    Could you please elaborate on this topic/your vision of…? (Present some facts).
 * What about …?                                                                                                                                       Direct
 * Please tell me …
 * You talked about ….
 * Could/Can/Will you comment on that further?

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:18.0pt;margin-bottom:.0001pt">   Could I ask you what you make of that?

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:18.0pt;margin-bottom:.0001pt">    Could you tell me when/how/what/where/how long/how much(many) + subject + verb (indirect question)

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:18.0pt;margin-bottom:.0001pt">          I wonder if/whether you could say a little more about …?
 * Excuse me, I would like to know how/when/what/who/which/whose    + subject + verb (indirect question)
 * Do you happen to know …?
 * Perhaps you could tell me …
 * Could you possibly tell me ...?
 * Would you mind telling me …?
 * I wonder if I could ask you how/when…?

<p class="MsoNormal" style="margin-top:1.0pt;mso-outline-level:1">     Asking the questioner for clarification 
 * I was wondering if you could tell me …                                                                                                                  Tentative

<p class="MsoNormal" style="margin-top:1.0pt;mso-outline-level:1">    Postponing the answer
 * Are you asking about/if…?
 * So, (what you’re asking is …)…
 * If I’ve understood the question correctly, you would like to know…
 * So, you’d like some information about/an explanation for…
 * Are you referring to …, or …?
 * Could you make it plain?
 * I’m afraid I didn’t understand your question.
 * Well, the question is …   . Is that right?
 * Let me check that I’ve understood your question. You are asking …
 * I’m afraid I don’t quite see what you mean.
 * Sorry, I don’t follow (you).
 * Sorry, I’m not with you.
 * Could yon go over that again?
 * <span lang="EN-US" style="font-size:12.0pt;line-height:115%;mso-ansi-language:     EN-US;mso-bidi-font-style:italic">I'm not sure what you're getting at.


 * I’ll be dealing with that a little later on, so if you don’t mind I’d rather answer that question then.
 * I’ll be coming to that, so if you don’t mind I won’t answer your question straightaway.   But I won’t forget.

<p class="MsoNormal" style="margin-top:1.0pt;mso-outline-level:1">      Answering the question 

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:18.0pt;margin-bottom:.0001pt;mso-outline-level:1">         As regards (in relation to) the second part of your question concerning …
 * The fact is that…
 * I think that is a very good point. I would answer it by saying that…
 * I think it is a question of …
 * Well all I can say to you is…
 * The one thing that is interesting is that …
 * Responding to the first part of your question, I would like to say that…


 * The one thing I’d like to say…
 * The whole point about (the present situation) is that…
 * That’s a difficult question to answer in a few words. It could be…/I would say…/In my experience …

<p class="MsoNormal" style="margin-top:1.0pt;mso-outline-level:1">   Checking your answer 


 * Is that OK?
 * Is that clearer now?
 * Does that answer your question?
 * Have I made myself clear?
 * <span lang="EN-US" style="font-size:12.0pt;     line-height:115%;mso-ansi-language:EN-US;mso-bidi-font-style:italic">May we go on?

<p class="MsoNormal" style="margin-top:1.0pt;mso-outline-level:1">      Repeating the point

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:18.0pt;margin-bottom:.0001pt">
 * Going back to what I was saying …
 * As I was saying …
 * I’m sorry I didn’t make it clear. The situation is … (repeat the point briefly).

<p class="MsoNormal" style="margin-top:1.0pt;mso-outline-level:1">   Handling difficult or hostile questions

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:18.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l3 level1 lfo9;tab-stops:list 18.0pt">'''   1.  Show you understand '''

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:54.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l3 level2 lfo9;tab-stops:list 54.0pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          Yes, I quite see your point.

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:54.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l3 level2 lfo9;tab-stops:list 54.0pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          Yes, it’s something we’ve thought about a lot.

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:54.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l3 level2 lfo9;tab-stops:list 54.0pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          That’s an accurate/relevant observation.

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:54.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l3 level2 lfo9;tab-stops:list 54.0pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          This is a question that obviously we have to discuss.

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:54.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l3 level2 lfo9;tab-stops:list 54.0pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          I take all of that on board.

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:54.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l3 level2 lfo9;tab-stops:list 54.0pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          I appreciate your opinion/view/vision.

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:54.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l3 level2 lfo9;tab-stops:list 54.0pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          I agree (couldn’t agree more). But on the other hand, …

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:54.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l3 level2 lfo9;tab-stops:list 54.0pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          Your remark/question makes sense.

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:54.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l3 level2 lfo9;tab-stops:list 54.0pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          This question is to the point.

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:54.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l3 level2 lfo9;tab-stops:list 54.0pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          I can understand your concern. But…

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:54.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l3 level2 lfo9;tab-stops:list 54.0pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          You need have no worries on that point. I can assure you that … (giving reassurance)

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:18.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l3 level1 lfo9;tab-stops:list 18.0pt">''' 2.  Introduce an alternative point of view '''

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:53.4pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l10 level1 lfo10;tab-stops:list 53.4pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          However/But, I know you’ll understand/appreciate… And there’s another point, …

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:53.4pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l10 level1 lfo10;tab-stops:list 53.4pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          I’m sure you can see the value of that.

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:53.4pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l10 level1 lfo10;tab-stops:list 53.4pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          We’ve thought a lot about that. But, there is the other side to this question….

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:53.4pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l10 level1 lfo10;tab-stops:list 53.4pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          But look at it from another perspective…

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:53.4pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l10 level1 lfo10;tab-stops:list 53.4pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          Yes, I think it is important, but perhaps even more important is …

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:53.4pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l10 level1 lfo10;tab-stops:list 53.4pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          But there is another important aspect to this problem…

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:18.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l3 level1 lfo9;tab-stops:list 18.0pt">''' 3.  Evade by not accepting responsibility '''

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:53.4pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l4 level1 lfo11;tab-stops:list 53.4pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          I’m afraid I’m not the right person to answer that.

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:53.4pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l4 level1 lfo11;tab-stops:list 53.4pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          (Name) is a much better person to answer that.

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:53.4pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l4 level1 lfo11;tab-stops:list 53.4pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          Actually, it’s not for me to comment on that. You should ask (name).

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:53.4pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l4 level1 lfo11;tab-stops:list 53.4pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          I’m afraid I’m not in a position to answer that question.

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:53.4pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l4 level1 lfo11;tab-stops:list 53.4pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          I’m not responsible for this. You’d better ask (name).

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:53.4pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l4 level1 lfo11;tab-stops:list 53.4pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          It’s beyond my scope.

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:53.4pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l4 level1 lfo11;tab-stops:list 53.4pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          I’m afraid that’s not my field, really. Perhaps (name) would be able to help.

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:53.4pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l4 level1 lfo11;tab-stops:list 53.4pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          I’m not an authority/expert on this issue.

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:53.4pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l4 level1 lfo11;tab-stops:list 53.4pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          I don’t have much experience in that field…

<p class="MsoNormal" style="margin-top:1.0pt">''' 4. Evade by delay '''

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:53.4pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l1 level1 lfo18;tab-stops:list 53.4pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          Could we leave that till later? ( Can we talk about that on another occasion? )

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:53.4pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l12 level1 lfo12;tab-stops:list 53.4pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          That is scheduled for discussion at the next meeting.

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:53.4pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l12 level1 lfo12;tab-stops:list 53.4pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          I’m not sure this is the right place/time to discuss this question.

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:53.4pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l12 level1 lfo12;tab-stops:list 53.4pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          Actually, I don’t have these figures on me. Could I speak to you later?/I can give them to you later.

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:53.4pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l12 level1 lfo12;tab-stops:list 53.4pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          We’re hoping to talk about it at the meeting next week.

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:53.4pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l12 level1 lfo12;tab-stops:list 53.4pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          I don’t want to say anything at this stage. It will be discussed …

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:53.4pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l12 level1 lfo12;tab-stops:list 53.4pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          I’d prefer to leave that point for now. I’ll be dealing with it specifically later in the presentation.

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:53.4pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l12 level1 lfo12;tab-stops:list 53.4pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          I can’t specify it now, but what I can say to you is …

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:53.4pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l12 level1 lfo12;tab-stops:list 53.4pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          I’m afraid I’m not able to answer that at present.

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:53.4pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l12 level1 lfo12;tab-stops:list 53.4pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          That’s quite a difficult question to answer briefly. Can I get back to you on that after the presentation?

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:53.4pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l12 level1 lfo12;tab-stops:list 53.4pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:18.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l16 level1 lfo13;tab-stops:list 18.0pt">''' 5.  Refuse to answer '''

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:54.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l16 level2 lfo13;tab-stops:list 54.0pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          You’re asking for specific details, on a hypothetical basis and speculative questions, and I can’t answer those questions.

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:54.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l16 level2 lfo13;tab-stops:list 54.0pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          That’s not really the subject of my presentation today, but I’ll be happy to talk to you about that after we’re finished here.

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:54.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l16 level2 lfo13;tab-stops:list 54.0pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          I’m afraid I don’t know the answer to that one. Perhaps someone here can help us out?

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:54.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l16 level2 lfo13;tab-stops:list 54.0pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          I’m sorry I don’t know the answer to that, but what I will do is find out and send/give you an answer before the end of the week.

<p class="MsoNormal" style="margin-top:1.0pt;margin-right:0cm;margin-bottom:0cm; margin-left:54.0pt;margin-bottom:.0001pt;text-indent:-18.0pt;mso-pagination: widow-orphan;mso-list:l16 level2 lfo13;tab-stops:list 54.0pt"><span lang="EN-US" style="font-size:12.0pt;font-family:Symbol;mso-fareast-font-family: Symbol;mso-bidi-font-family:Symbol;color:black;mso-ansi-language:EN-US"> ·          I’m afraid that’s outside the scope of my talk. If I were you, I’d discuss that with …

<p class="MsoNormal" style="margin-top:1.0pt;mso-outline-level:1">     Asking for repetition 


 * Sorry. I’m not quite with you. Could you repeat that?
 * Sorry, I missed that.
 * Sorry, I didn’t catch that/what you said.
 * Sorry/Pardon. (with a rising tone)
 * Excuse me. I didn’t hear.
 * Sorry, could you say that again, please?
 * Would you mind repeating your question?